Refund Policy
At Hostenga Travel, we strive to provide our customers with the best travel experiences. However, we understand that plans can change, and we are committed to ensuring a fair refund process.
Eligibility for Refunds
- General Conditions: To be eligible for a refund, you must cancel your booking at least 30 days before the scheduled service date. Cancellations made within this period will qualify for a full refund, minus any non-refundable fees as specified at the time of booking.
- Non-Refundable Services: Certain services or products may be non-refundable. These will be clearly marked at the time of booking.
- Special Circumstances: In the event of unforeseen circumstances such as natural disasters or travel restrictions, please contact us to discuss potential exceptions to our refund policy.
Refund Process
- Requesting a Refund: To request a refund, please contact our customer service team at contact@hostenga.com with your booking details and the reason for cancellation.
- Processing Time: Once your cancellation is confirmed, we will process your refund within 10 business days. Refunds will be issued to the original method of payment.
- Partial Refunds: If you cancel after the 30-day window, you may still be eligible for a partial refund at our discretion, depending on the circumstances and any costs already incurred.
- Refund Confirmation: You will receive an email confirmation once your refund has been processed.
Contact Us
If you have any questions or need assistance with a refund, please do not hesitate to contact our customer support team at contact@hostenga.com.
Changes to This Policy
Hostenga Travel reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.
Effective Date: [2024]